Customer Service Policy

Consultation Channel
All customer consultation, after-sales application, order inquiry, and feedback suggestions are uniformly accepted through theContact page of our official website. We do not support other unofficial contact methods. Please submit your demands through the official channel to ensure effective processing.
Service Scope
Our customer service team provides full-cycle services including order consultation, logistics inquiry, product parameter consultation, return and refund application processing, problem feedback, and shopping guidance. We are committed to solving all reasonable shopping-related problems for customers.
Service Principles
We adhere to the principles of fairness, professionalism, efficiency, and user priority. All customer demands will be processed in a standardized procedure to ensure legitimate rights and interests of every user. We maintain a friendly and professional service attitude to bring customers a pleasant shopping experience.
Transaction Currency Rule
All transactions on this website are uniformly settled in US Dollars. All product prices, discount calculations, and service fees (if any) are subject to the US Dollar amount displayed on the official page.
Feedback Processing
We will actively respond to valid customer feedback and continuously optimize products, logistics, and service details based on user suggestions to upgrade the overall shopping experience.